By Amanda Lovell Digital Marketing Manager Big Buzz Idea Group No matter the industry you do business in, if you have clients or customers, setting and managing expectations is a crucial skill. It lays the foundation for successful partnerships, satisfied customers and repeat business! In this article, we will explore six essential tips to help you effectively navigate the art of expectation management. Follow the SMART Goal Framework Setting Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals is the first step towards managing expectations. By providing a clear roadmap for your clients or customers, you ensure that everyone is on...
By: Sherry Quam Taylor Founder, QuamTaylor LLC When I started in nonprofit years ago I had no idea what a Form 990 was – all those numbers and check-boxes seemed like a lot of painful information for someone to fill out. Frankly, I didn’t understand what most of it meant. I’ve put off filing because of “more important” business and have admittedly filed a few extensions myself. But that was before I understood the importance of this little gem of a document. You want your donors to see you as a transparent partner, right? You want them to see...
It was 2004 when a local nonprofit org (NPO) came to me and asked, “Can you review our project for us?” They had been working with a professional event planner, expecting that the agency would make their annual event more successful than ever before – but in reality, the gross profit had tripled while the net profit had been somehow cut in half. Big Buzz Idea Group was borne out of that project review. I found it difficult to believe that the NPO wasn’t getting all that it was expecting, and it seemed clear that they had been taken advantage...
