By Melissa Lagowski Big Buzz Idea Group CEO/Founder/Queen Bee It is a moment that every nonprofit executive hopes will never come: Your day is flowing like most days, and all is well when, in a blink, a single phone call disrupts the status quo and turns your world upside down. Dazed and confused now, how do you react? What are the next steps? Who ya gonna call? As part of your fiduciary responsibilities to your association, it is prudent to have a crisis communication plan in place. This is a task that many organizations put on their to-do list, but...