By: Melissa Lagowski CEO/Founder/Queen Bee Big Buzz Idea Group Today’s the day to make things happen. It’s time to move forward (while the whole world seems to have stopped, and we watch and wait and wonder and worry). Put aside the feeling of helplessness, that the more we learn, the less we understand what it all means for each of us. That’s the problem with paralysis by analysis: while we’re stuck in the mud and waiting for something, time keeps slippin’ and the world keeps spinnin’… A boulder has been placed in your path. While deciding what to do...
By: Kelli Moore Principal, Ando Advisors When something significant happens in an organization, leaders may find it difficult to focus on anything but getting through the big event. Changes that are fraught with uncertainty, like leadership transitions or losing grant funding, are most challenging, but even positive changes like launching a new initiative or receiving a large grant will raise questions among staff. During times of transition, “What does this mean for me?” is foremost on everyone’s mind. It’s not surprising, then, that communication often gets bumped to the bottom of the priority list during major changes. Unfortunately, a lack...
By: Melissa Lagowski President, Founder and Queen Bee, Big Buzz Idea Group “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~Maya Angelou Think back to the last time that you had an AMAZING customer experience. Was it on the phone? A retail experience in a store? Perhaps it was during a meal at a restaurant or café. It might have even been your morning barista. What made it truly special for you? For me, it can be as simple as a smile that...
By: Melissa Lagowski President, Founder and Queen Bee, Big Buzz Idea Group As our peak event season is ramping up, I am constantly reminded how crucial communication is to success! From staff to volunteers to program participants to donors to Board members, communication is vital to organizational success, and yet, due to the demands and constraints on our time and attention, it is the one thing that often gets shorted. Take a minute to make a plan: Create a standard communication policy. It took me years to learn the importance of this one simple piece of advice. Actually, I don’t...
